CHRISTOPH DOLLIS
Victoria, British Columbia
Phone: 250-885-7717   Website: ChristophDollis.com   Email: ChristophDollis.com/contact

Goal: To earn profit for your business as a Sales Pro with “Ready, Fire, Aim!” selling philosophy

QUALIFICATIONS

• 9 years experience in customer service and sales
• Proven ability to self-generate leads
• Listens intently, asks questions, and often takes notes to understand the other person
• Curiosity to gain insight into the prospect’s ambitions, concerns, and their buying process
• Comfortable assuming and/or requesting action: whether the next step is an appointment, committment on the part of the prospect to do something, or a sales order

EMPLOYMENT HISTORY

2005-2007  Client Services   MAXIMUS BC, Victoria, BC

• Provided support to health insurance clients of the BC Medical Services Plan
• Took initiative to “sell” in the sense of collecting unpaid Medical Services Plan premiums rather than overlooking problems to the long term financial detriment of our clients
• Gave regular feedback on work processes to raise productivity

2004-2005  Business Customer Service  WEST CORPORATION, Victoria, BC

• Served business customers of Cingular Wireless during corporate history’s largest merger
• Used multiple software applications to troubleshoot technical and billing issues
• Worked in a team with diverse departments
• Earned “Customer Compliment Certificate of Excellence”, “Building the Bond”, and “QA Quality Superstars” awards
• Passed each Quality Assurance evaluation for 12 consecutive months

2004  Business-to-business Sales  AMDICA INTERNET, Victoria, BC

• Sold online data backup service to local businesses
• Developed marketing materials: sales letters, brochures, PowerPoint® presentations, etc.
• Networked during Victoria Chamber of Commerce functions
• Set appointments by telephone, in-office cold calls, and referrals
• Lead information-gathering business meetings and presented new technology solutions
• Generated orders for our data backup service faster than our company’s ability to fulfill them

2003-2004  Residential Direct Sales  HAZCOM SECURITY SERVICES, Victoria, BC

• Sold ADT security systems, fire protection devices, and medical monitoring equipment and service to residential customers
• Learned fast: Opened and closed all sales by myself within 1 week of starting
• Used own initiative to start a cold calling program, “bird dog” referral generating system, and direct mail “thank you” campaign to improve results
• Top producing salesperson at the ADT dealership

2002-2003  Tele-sales  EXCALIBUR COMMUNICATIONS CANADA, Victoria, BC

• Sold a 1-800 “audio-conferencing” service to publicly traded corporations listed on the TSX Venture Exchange, private businesses, and non-profit organizations
• Used a 3-step selling process: an initial telephone call to ask questions, an emailed proposal targeted to their situation, and a telephone call to get the business
• Followed-through on every sale with a thank you letter, welcome package, and a phone call
• Managed extensive database using ACT!® contact management software
• Wrote all sales letters and email for the campaign

2001  Tele-lead Generation  PRICE’S ALARM SYSTEMS, Victoria, BC

• Booked appointments for residential sales force
• Top producer during the entire time of my employment
• Earned as much as double the bonuses of the next highest telemarketer

1999-2000  Tele-sales  GROWTHEXPERTS.COM, Vancouver/Nanaimo, BC

• Sold local telephone service to existing US business customers of Ameritech
• Learned the finer points of how to “get past the gatekeeper”
• Sold AT&T Wireless cellular phones and service direct to the consumer
• Consistently in the top 12% of sales force
• Was offered raise and position of “team leader” when company expanded to Nanaimo

1999 & 1997  Tele-fundraising  XENTEL DM, Vancouver, BC

• Raised funds by donation for a variety of established charities
• Met quota and kept job in a high turnover environment (during initial employment)
• Easily made 125% above the new, higher quota (after being re-hired)
• Maintained an above average percentage of donations received versus pledged

1998  Tele-sales  VICTORIA TIMES-COLONIST, Victoria, BC

• Sold newspaper subscriptions and consistently exceeded quota of 1 sale/hour

EDUCATION AND TECHNICAL SKILLS

Excellent web research and software aptitude, good keyboarding speed, and very comfortable in a high-tech environment

SPECIAL INTERESTS

• Journalling
• Website development: XHTML, CSS, graphic design, and (very!) limited script editing
• Continuing education and training, including personal development, human relationships, and both the art and science of selling

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