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CHRISTOPH DOLLIS
Victoria, British Columbia
Phone: 250-885-7717
Website: ChristophDollis.com Email: ChristophDollis.com/contact
Goal: Earn profit as an Inside Sales Pro working approximately 20 hours/week
QUALIFICATIONS
- 9 years experience in customer service and sales
- Proven ability to self-generate leads
- Listens intently, asks questions, and often takes notes to understand the other person
- Curiosity to gain insight into the client’s ambitions, concerns, and also their buying process
- Comfortable assuming and/or requesting action: whether the next step is an appointment, committment to do something, or an order
- In other words, is adept at opening, closing, and even servicing sales via the telephone
EMPLOYMENT HISTORY
2009-Present New Media Inside Sales Representative CANPAGES, Saanichton, BC
- Part of a 5-member experimental new inside sales team selling website advertising to traditional print phone book advertising customers
- Communicated persuasively with customers by phone, email, fax, and letter to demonstrate the value of Canpages.ca’s web traffic as it related to our print customers’ businesses’ profitability
- Achieved the number 2 position (based on “President’s Club” results published on May 4, 2009)
2005-2007 Telephone Appointment Setting EXPRESS EMPLOYMENT PROS, Victoria, BC
- Booked appointments with local business owners for the company’s outside sales representative
2005-2007 Client Services MAXIMUS BC, Victoria, BC
- Provided support to health insurance clients of the BC Medical Services Plan
- Took initiative to “sell” in the sense of collecting unpaid Medical Services Plan premiums rather than overlooking problems to the long term financial detriment of our clients
- Gave regular feedback on work processes to raise productivity
2004-2005 Business Customer Service WEST CORPORATION, Saanichton, BC
- Served business customers of Cingular Wireless during corporate history’s largest merger
- Used multiple software applications to troubleshoot technical and billing issues
- Worked in a team with diverse departments
- Earned “Customer Compliment Certificate of Excellence”, “Building the Bond”, and “QA Quality Superstars” awards
- Passed each Quality Assurance evaluation for 12 consecutive months
2004 Business-to-business Sales AMDICA INTERNET, Victoria, BC
- Sold online data backup service to local businesses
- Developed marketing materials: sales letters, brochures, PowerPoint® presentations, etc.
- Networked during Victoria Chamber of Commerce functions
- Set appointments by telephone, in-office cold calls, and referrals
- Lead information-gathering business meetings and presented new technology solutions
- Generated orders for our data backup service faster than our company’s ability to fulfill them
2002-2003 Tele-sales EXCALIBUR COMMUNICATIONS CANADA, Victoria, BC
- Sold a 1-800 “audio-conferencing” service to publicly traded corporations listed on the TSX Venture Exchange, private businesses, and non-profit organizations
- Used a 3-step selling process: an initial telephone call to ask questions, an emailed proposal targeted to their situation, and a telephone call to get the business
- Followed-through on every sale with a thank you letter, welcome package, and a phone call
- Managed extensive database using ACT!® contact management software
- Wrote all sales letters and email for the campaign
2001 Telephone Appointment Setting PRICE’S ALARM SYSTEMS, Victoria, BC
- Booked appointments for residential sales force
- Top producer during the entire time of my employment
- Earned as much as double the bonuses of the next highest telemarketer
1999-2000 Tele-sales GROWTHEXPERTS.COM, Vancouver/Nanaimo, BC
- Sold local telephone service to existing US business customers of Ameritech
- Learned the finer points of how to “get past the gatekeeper”
- Sold AT&T Wireless cellular phones and service direct to the consumer
- Consistently in the top 12% of sales force
- Was offered raise and position of “team leader” when company expanded to Nanaimo
EDUCATION AND TECHNICAL SKILLS
Excellent web research and software aptitude, good keyboarding speed, and very comfortable in a high-tech environment
| 1991-present |
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SPECIAL INTERESTS
- Website development: XHTML, CSS, graphic design, and (very!) limited script editing
- Continuing education and training, including personal development, human relationships, and both the art and science of selling


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