ChristophDollis.com

Here’s My Resumé as a Downloadable PDF:

CHRISTOPH DOLLIS
Victoria, British Columbia
Phone: 250-885-7717
Website: ChristophDollis.com Email: ChristophDollis.com/contact

9 years experience in customer service and sales
Proven ability to self-generate leads
Listens intently, asks questions, and often takes notes to understand the other person
Curiosity to gain insight into the client’s ambitions, concerns, and also their buying process
Comfortable assuming and/or requesting action: whether the next step is an appointment, committment to do something, or an order
In other words, is adept at opening, closing, and even servicing sales via the telephone

2009-Present New Media Inside Sales Representative CANPAGES, Saanichton, BC

Part of a 5-member experimental new inside sales team selling website advertising to traditional print phone book advertising customers
Communicated persuasively with customers by phone, email, fax, and letter to demonstrate the value of Canpages.ca’s web traffic as it related to our print customers’ businesses’ profitability
Achieved the number 2 position (based on “President’s Club” results published on May 4, 2009)

2005-2007 Telephone Appointment Setting EXPRESS EMPLOYMENT PROS, Victoria, BC

Booked appointments with local business owners for the company’s outside sales representative

2005-2007 Client Services MAXIMUS BC, Victoria, BC

Provided support to health insurance clients of the BC Medical Services Plan
Took initiative to “sell” in the sense of collecting unpaid Medical Services Plan premiums rather than overlooking problems to the long term financial detriment of our clients
Gave regular feedback on work processes to raise productivity

2004-2005 Business Customer Service WEST CORPORATION, Saanichton, BC

Served business customers of Cingular Wireless during corporate history’s largest merger
Used multiple software applications to troubleshoot technical and billing issues
Worked in a team with diverse departments
Earned “Customer Compliment Certificate of Excellence”, “Building the Bond”, and “QA Quality Superstars” awards
Passed each Quality Assurance evaluation for 12 consecutive months

2004 Business-to-business Sales AMDICA INTERNET, Victoria, BC

Sold online data backup service to local businesses
Developed marketing materials: sales letters, brochures, PowerPoint® presentations, etc.
Networked during Victoria Chamber of Commerce functions
Set appointments by telephone, in-office cold calls, and referrals
Lead information-gathering business meetings and presented new technology solutions
Generated orders for our data backup service faster than our company’s ability to fulfill them

2002-2003 Tele-sales EXCALIBUR COMMUNICATIONS CANADA, Victoria, BC

Sold a 1-800 “audio-conferencing” service to publicly traded corporations listed on the TSX Venture Exchange, private businesses, and non-profit organizations
Used a 3-step selling process: an initial telephone call to ask questions, an emailed proposal targeted to their situation, and a telephone call to get the business
Followed-through on every sale with a thank you letter, welcome package, and a phone call
Managed extensive database using ACT!® contact management software
Wrote all sales letters and email for the campaign

2001 Telephone Appointment Setting PRICE’S ALARM SYSTEMS, Victoria, BC

1999-2000 Tele-sales GROWTHEXPERTS.COM, Vancouver/Nanaimo, BC

Sold local telephone service to existing US business customers of Ameritech
Learned the finer points of how to “get past the gatekeeper”
Sold AT&T Wireless cellular phones and service direct to the consumer
Consistently in the top 12% of sales force
Was offered raise and position of “team leader” when company expanded to Nanaimo

1991-present

Self-taught in all core subjects (as well as myriad other interests) in addition to business and sales theory

Website development: XHTML, CSS, graphic design, and (very!) limited script editing
Continuing education and training, including personal development, human relationships, and both the art and science of selling